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Terms and Conditions

1. Price and Payment

1.1. Price for the Booking is set out in the proposal. There is no VAT.

1.1.1 Prices charged are per person, and any additional Services for additional family or friends added to the Booking shall attract further Fees.

1.1.2 The price includes advice and guidance about skincare and makeup products, advice on application and use and the delivery of makeup and/or hair styling Services, and all ancillary Services to complete the Booking.

1.1.3 The price excludes any expenses that will be incurred by the HMUA, unless otherwise agreed in writing by the parties. The price also excludes any travel expenses to the Event and travel is charged at 45p per mile.

1.2. A Deposit of 50% of the price shall be paid upon entering this agreement. The Deposit is to secure the date for the delivery of the Booking and the preparation time required to deliver the Booking. The HMUA’s invoice for the Deposit will follow – please refer carefully to Clause 2.

1.3 The price and the Deposit and any expenses shall be the Fees of the HMUA. The Client shall pay the HMUA the balance of the Fees at the latest 14 days before the Event and all Fees shall be paid in advance in full.

2. Cancellation of Agreement and the Deposit

2.1. Once the Deposit has been paid, the Booking can be cancelled by either party in writing or by email subject to the matters set out in this clause.


2.2  If the HMUA cancels the Booking, the Fees paid at the time of cancellation will be repaid to the Client within 14 days of cancellation and no further sum or compensation will be payable to the Client by the HMUA arising from such cancellation.2.3  Client cancellation


2.1 If the Client cancels the Booking within 14 days of entering into this agreement, then the Deposit shall be repaid to the Client in full.

2.2.2 If the Client seeks to cancel this Booking more than 14 days after entering this agreement and more than 14 days before the Event then the Deposit shall be forfeited, any expenses incurred as at the date of cancellation must be paid by the Client, and those paid shall also be non-refundable. No further sums will be due from the Client to the HMUA.

2.2.3 If the Client cancels this Booking within 14 days or less of the Event, then the Fees including any expenses incurred as at the date of cancellation, less any Fees paid already, shall be due to the HMUA.

3. The Booking.

3.1 The HMUA reserves the right to use images of her work during the Booking for marketing, promotional, competition and editorial purposes. If you do not wish to give consent to this use of the work or your image, then you must confirm this by email within 14 days of entering into this agreement.

3.2 Design Trials
3.2.1 All design trials last approximately 3 hours and are held at:

Flat 3, 19 Oxford Road, Newbury, Berkshire, RG14 1PH

3.2.2 Design trials taking place at the HMUA’s base should be attended by the Bride and ONLY one other person. No children under 18 years old are allowed to attend the trial unless agreed otherwise in writing.

3.2.3 Design trials are recommended to be undertaken at least 3 months before the Event. They usually need to be booked in advance about 6 months before the Event.

3.2.4 Once a design trial is booked it can only be rearranged with a minimum of 7 days’ notice. If less than 7 days’ notice is given by the Client to rearrange a trial appointment, then an administration fee of £20.00 shall be payable in addition to the Fees to cover the lost appointment.


3.3  Date changes to the Event must be submitted in writing and the new date is subject to availability. If the new date cannot be accommodated by the HMUA, this will constitute a cancellation and clause 3 will apply.


3.4  Final numbers receiving the Services at the Event must be received in writing from the Client by the HMUA at least 14 days before the Event. If numbers subsequently increase, the HMUA reserves the right to increase their price accordingly.


3.5  The HMUA reserves the right to refuse Services to the Client, or any connected person, if they show symptoms of any infectious condition, or use, or threaten, abusive or inappropriate behaviour.


3.6  The HMUA reserves the right to use the additional services and assistance of other MUA’s or hairdressers, if it is necessary to deliver the Booking.

5. Allergies

5.1  The HMUA will not be held responsible for any allergies or reactions caused by our work.

5.2  It is the Client’s responsibility to inform the HMUA in writing of any sensitivities/allergies/intolerances at the time of booking or at the latest 14 days before the design trial and Event. The HMUA cannot accept any liability for allergies or reactions where they have not been advised of such risks.

6. General Conditions

6.1  Verbal or email instructions by the Client to proceed will constitute an acceptance in full of the Terms.


6.2  The Fees will be paid after invoices rendered from time to time. No VAT is applicable. Payment terms are 7 days, and payment is not deemed to have been made until the Fees have been paid in full. If payment is not made in full and within time the Services may be suspended and payment in advance may be required before the Services are re - commenced.


6.3  The HMUA reserves the right to require some or all of the Fees to be paid in advance of the commencement of the Services where applicable and agreed in writing. If payment is not made in accordance with the above clauses, the HMUA reserves the right to charge an administration fee of £50 to late payments together with interest at the rate prescribed by the Late Payment of Commercial Debt (Interest) Act 1998 from the date payment was due until the date payment is made.


6.4  Each party will keep the confidential information of the other party and any third party confidential and secret, and only use it for the purposes of supplying the Services or making proper use of the Services. Each party recognises and accepts its obligations with regard to the control and the processing of personal data under the current data protection legislation and regulations.


6.5  The HMUA will use reasonable care and skill in performing the Services.


6.6  The HMUA's liability in respect of any loss of goodwill, loss of business, loss of profits, loss of anticipated savings, loss of use or for any other consequential, special or indirect loss or damage will be NIL.


6.7  In respect of any other direct losses (in Contract or Tort) the total liability of the HMUA will not exceed the return of all Fees received, and thus the limit of liability shall not exceed the value of the Services provided.


6.8  Nothing in the Terms will exclude or limit liability for death or serious injury caused by the HMUA's negligence.


6.9  The Services may be terminated if payment of the Fees is not made in accordance with the Terms, or if the Client commits a material breach of any of the Terms and fails to remedy the breach within 14 days of being notified in writing, or if the Client enters into any form of insolvency arrangement. Upon termination the Client shall immediately pay any outstanding sums to the HMUA.


6.10  If the HMUA is limited or hindered from providing Services booked by the Client due to circumstances beyond its control eg. government intervention, Acts of God, civil disturbance, war, national or local disaster, strikes, labour disputes, then the liability of the HMUA to the Client shall not exceed the amount paid by the Client for the Services. The Deposit shall be non-refundable, (being an approximation of the value of Services already rendered) and the HMUA shall (where the value of the Services already delivered to the Client is greater than the value of the Deposit) be entitled to be paid additionally for all Services delivered to the Client up to that point. The HMUA shall not be liable for any additional losses incurred by the Client in such circumstances.


6.11  Nothing in the Terms are intended to create a partnership or joint venture between the HMUA and the Client, and no party has the right to act as agent for the other or to bind the other party in any way.


6.12  The Terms and any dispute arising from them shall be governed by the laws of England and Wales.

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